Four Points by Sheraton Surabaya Pakuwon Indah has just been recognized by Marriott International and awarded four prestigious trophies for the Marriott Select Brands Awards Global.
Hotels from Surabaya, Indonesia has officially been included in the Diamond Circle Awards list, which is the most prestigious award by Marriott International, and awarded as Diamond Hotel of The Year 2022, Diamond Elite Appreciation, and also Team Member of The Year.
According to Achmad Syaifuddin, Hotel Manager Four Points by Sheraton Surabaya, Beautiful Pakuwon, when a Four Points hotel is included in the Diamond Circle Awards list it will automatically be at 1% top among all Four Points hotels worldwide.
“This position is very prestigious, and we are very honored to be chosen by the global brand team,” said Ahmad.
The hotels included in this list must achieve extraordinary achievements and very high annual results in several aspects.
“I personally believe that success is measured by process – not just the end result. Together with the team, we don't just maintain the service, involvement, Activation, and innovation, but also grow better, from year to year.”
Since the first year in the second quarter of the year 2021, Four Points Pakuwon Indah is in position 5 in Asia Pacific outside of China. Since then, they have put the focus on how to at least maintain that position.
Ahmad added, This achievement is purely obtained from Pakuwon Indah's high Four Points score in the results of the guest satisfaction survey scores, GuestVoice. In the year 2022, the total score in the Intent to Recommend section determines whether this hotel is worth recommending or not, reach 86,1 and become a stage 1 throughout Indonesia, rating 5 from 70 more Four Points hotels in Asia Pacific, and number one in Asia Pacific outside of China.
Ahmad said, that his team motto is that the experience begins before the guest enters the hotel door. Conduct pre-arrival meetings every day to gain an in-depth understanding of what guests really need while staying at the hotel. From guest achievements, service request patterns, and other personal information.
He also believes that the planned follow-up execution must be executed seamlessly to ensure guests have the right experience, personal, and impressive.
