Traveldiva – To increase visitor satisfaction, Tourist attractions and accommodation need to implement appropriate standardization. It is hoped that this action will result in an increase in the number of visits and have a positive impact on the local economy. Along with the development of the world of tourism, adjustments that prioritize tourists' needs and preferences are becoming increasingly important.
OYO views optimizing these roles and functions as a strategy to provide investment capital to its property partners. This aims to improve the quality of facilities so that they can provide the best travel experience to guests. Since the beginning this program was launched, OYO has identified more than 100 properties in various regions, like Jabodetabek, Bali, Nusa Tenggara, Sumatra, Sulawesi, and Borneo, with the aim of providing the best facilities and services to guests.
This capital can be used for property renovations, overall quality improvement, common area improvements, improved guest facilities, as well as training programs for property staff to improve service quality. Thus, Guests are expected to give positive reviews, which will be concrete evidence of the standardization implemented. Through continuous innovation, OYO does not only focus on guest satisfaction, but also makes a significant contribution to its property partners in Indonesia.
Hendro Tan, Country Stock and Flow OYO Indonesia said, "This investment capital underlines OYO's commitment to implementing sustainable standardization and innovation in the tourism industry. Don't just focus on guests, We want to contribute to the success of our partners through this program. We are working to implement the changes necessary for our partners to continue to be responsive to guest needs and preferences.”.
A lot of money, Owner of Capital O Anna Inn Kuta said, "I really appreciate this program because we can function several rooms that require financing so that we can generate greater profits".
OYO's consistency in strengthening its identity as a market leader, also continues to support the implementation of CHSE (Clean, Health, Safety, Environment dan Sustainability) and the sanitized stay initiative and the implementation of contactless check-in to provide comfort to tourists at all OYO properties in Indonesia. Don't just focus on expansion, for property owners, strategies through the 'Managed by OYO' program were also presented at 2024 as a new business scheme that aims to help property owners to partner with local entrepreneurs in managing their daily operations.
Program Super OYO, It is also maximized to give appreciation to property partners who have succeeded in meeting the parameters of customer satisfaction and maximum service. And for loyal customers, via OYO Wizard, membership program with various benefits that aims to strengthen relationships with customers by providing curated highly rated properties, and the best prices are also one of OYO's strategies for business development this year.
