Traveloka is a lifestyle superapp that provides online flight ticket and hotel booking services with a focus on domestic travel in Indonesia. Many facilities are offered by this superapp for Paradiva traveling lovers.
One of them, PayLater feature to make it easier for users to buy airline tickets, hotel, cinema, and Traveloka Eats in installments without a credit card. In the midst of rampant cases of internet user data leaks, Paradiva may ask about the security of personal data when transacting through this site.
About the security of user data in this e-commerce travel, Paradiva no need to worry. This superapp implements a layered protection system to ensure the security of its users' data. This app is built on top of the AWS cloud infrastructure. In addition to supporting the implementation of proactive strategies in anticipating user needs, This AWS cloud-based infrastructure is also secure.
“Security is the top priority to maintain the ever-increasing user data,”Said Traveloka’s CTO, Ray Frederick this week.
Ray doesn't deny if the party Traveloka requires user's personal data for several purposes such as account opening and closing. He also gives an example. When a user makes a call to customer service to request a data change or account closure, the team will ask several questions regarding personal data to ensure that the individual contacting them is a legitimate user of Traveloka's services.
even so, Ray said that under no circumstances will Traveloka ask for a password or OTP code. "Traveloka will not collect unnecessary personal data from users and will not process information other than the provisions in the privacy policy".
He also admitted that Traveloka always prioritizes user security when they access the site or application. As a further preventive measure, Ray recommends that users also maintain the security of their personal data while traveling with the following steps.
1. Secure accounts and other electronic devices such as smartphones and laptops with strong passwords, touch ID atau face ID.
2. Activate the verification code feature to get notifications every time there is new device usage activity.
3. Ensure security settings when accessing applications or sites by paying attention to the 'https' in the URL or the lock on the browser you are using. It is also advisable to download applications through trusted sources such as the PlayStore or the App Store.
4. Avoid sharing accounts, password as well as OTP code to anyone.
5. Avoid accessing and conducting sensitive transactions using public Wi-Fi or non-private devices. Hotspots and public Wi-Fi networks are not always secure because there is an opportunity for others to see transactions and activities carried out through these devices.
With 5 that step, Paradiva's personal data should be kept safe.
