Grab via GrabExpress last-mile delivery service, has become a crucial support system for the Indonesian government by providing services for civil administration purposes in various locations in the country.
GrabExpress keeps government productivity running smoothly by sending important documents for national identification and civil administration purposes, to help maintain this fundamental public service even during the pandemic when the mobility of the Indonesian people is still limited.
Collaboration with the government for this service can support administrative processes for the community and allow them to avoid queues at government offices.
GrabExpress has become the partner of choice for several government institutions to maintain and accelerate their public services. When they create innovations to keep their operations running for the community, Grab delivery service is here to provide the solutions they need.
In the last year, GrabExpress has partnered with various government bodies, such as the Department of Population and Civil Registration (Disdukcapil) South Tangerang City, Regional Police (Polda) East Java, Traffic Police Unit (Traffic Traffic) Medan city, and Resort Police (police station) Bengkulu.
Department of Population and Civil Registration (Disdukcapil) South Tangerang city appointed GrabExpress to jointly launch a digital innovation called Population Administration Delivery System (SIANDUK).
GrabExpress supports the civil administration process for South Tangerang residents using drive-thru document delivery. GrabExpress delivery partners can send documents directly to the Dukcapil office through a special window, which saves time and reduces direct contact with other people.
Airin Rachmi Diany, South Tangerang Mayor, explained that regional development and public services must continue to be carried out in the midst of a pandemic, “I applaud the innovations made by the South Tangerang Disdukcapil. I also hope that public services can continue without having to be done in the office.”
other than that, The East Java Regional Police are also collaborating with GrabExpress to launch an online delivery service for driving license renewals (SIM) which is integrated into the 'Base Traffic Semeru' application belonging to the East Java Regional Police. Several police departments in North and South Sumatra also choose GrabExpress for their document delivery.
Medan City Traffic Traffic Unit also provides a driver's license delivery service (SIM) go straight to people's houses. This partnership makes it easy for Medan residents who want to extend the validity period or renew their SIM.
Meanwhile, as part of Bengkulu Police's efforts to improve public services, Bengkulu Police in synergy with Grab launched a Police Record Certificate delivery service (SKCK) using GrabExpress, the first in Sumatra.
GrabExpress services can help government agencies meet various daily needs beyond the delivery of important documents. Grab services including courier, food delivery and office stationery, and transportation orders can be accessed through the Procurement Defense portal from the Government Goods and Services Procurement Policy Institute (LKPP). GrabCar Service, GrabBike, GrabFood, and GrabExpress are all integrated in the platform to provide easy government administration.
GrabExpress Booking via Web (https://express.grab.com/en/) in a portal format it also makes it easier for government employees because they usually use a PC or laptop while working.
On-demand delivery service (on-demand) offers real-time tracking of important documents so that the security of document handling is guaranteed. other than that, GrabExpress multi-stop feature where shippers can order with one pick-up point and have it delivered to more than one drop-off point at once, making GrabExpress a more economical and practical option than ordering several deliveries separately.
“Our ongoing partnership with the Indonesian government enables us to create efficiencies, productivity and ease of mobility for the community has given its own satisfaction. We want to be the best choice for on-demand delivery service for government, consumers and online sellers throughout the archipelago. At the same time, We also continue to optimize income opportunities for Driver Partners, delivery and our merchants.” close Tyas Widyastuti, Director of 2-Wheels & Logistics, Grab Indonesia.
