Gojek online shopping service, GoMart expands services and features during this pandemic by making it easier for people to experience online shopping.
Comes with various service improvements, GoMart increases the choice of merchants and products, especially fresh and quality animal and vegetable foods. other than that, GoMart also expands service coverage to various major cities in Indonesia.
This service improvement is also presented by GoMart by improving service quality by presenting an experienced shopping assistant, Emak Jago and feature updates.
This evolution is intended to make it easier for users to meet their weekly shopping needs in the midst of an ongoing pandemic.
It seems that GoMart's efforts to evolve have been welcomed by the public, reflected in the GoMart business growth figure 7-8 fold during the pandemic years 2020 then.
This also proves how GoMart is one of the crucial services in the Gojek ecosystem. Take a peek at the reviews of various improvements and extensions of GoMart services and features below, of!
Increasing the choice of merchants with the most diverse types of merchants, especially those selling fresh products
After partnering with Alfa Group at the beginning of the launch, now GoMart has expanded its partnerships from traditional to modern merchants with supermarkets and other merchants such as LOTTE Mart, Giant, Giant Express, Foodhall, Sayurbox, Bulog Public Corporation, Pasar Jaya and Best Meat, and many more merchants that provide fresh food ingredients to meet their customers' weekly needs.
Extending service to 11 new city in Indonesia
Since April 2020, GoMart continues to expand its service coverage area beyond Jabodetabek.
Currently, GoMart online shopping services can be enjoyed in included, Bandung, Semarang, Solo, Yogyakarta, Surabaya, Poor, Bali, Field, Palembang, and Makassar.
The only online grocery shopping service with experienced shopping assistant Emak Jago
Emak Jago, who is ready to help its customers ensure the freshness and best quality of food ingredients, especially fresh products, is a testament to GoMart's seriousness in answering the challenges faced by users.
Emak Jago's shopping assistant is equipped with adequate training to serve shopping needs, from taking orders to selecting fresh ingredients in supermarkets and hypermarkets that are GoMart merchants..
Presenting new features to make it easier for customers
GoMart performs daily stock updates up to 4x automatically in the customer application. With this feature, customers can immediately find out when the product they want to buy is out of stock or not available at the intended merchant.
Another new feature is chat between customers and Emak Jago, to facilitate the shopping process. other than that, GoMart also provides in-app recipe recommendations for a better user experience which will come in handy especially during Ramadan
This new GoMart evolution was also welcomed by one of GoMart's first hypermarket merchants, namely LOTTE Mart. General Manager Online Business LOTTE Mart, Tony Suryadi said that from the start, LOTTE Mart always pampers consumers with all the conveniences when shopping.
“We recognize that the pandemic has helped change people's shopping habits. Therefore, we are very pleased to be working with GoMart to offer online shopping options at LOTTE Mart to the public,” Tony continued.
Tony also continued that the technology presented by Gojek through GoMart coupled with Emak Jago's shopping assistant who has been trained at the company's outlets provides a sense of security and comfort for people who want to shop at LOTTE Mart online because as we know, the choice of mother-to-be is synonymous with the best.
Read it too, Take advantage of GoMart Services, Make it easy to spend in Ramadan
